Refund policy

Five-day request window

We consider return, refund, or replacement requests only for products that arrive damaged. Contact us within 5 days after delivery to report the damage. We do not accept returns for change of mind or undamaged products.

Email us first

Email coonass.seafood@gmail.com with your order number, a description of the damage, and a picture of the product. You must email us and receive instructions before sending any product back.

Refunds, replacements, and returns

We review the damage and the product to determine whether a refund, replacement, or return is appropriate. Sending the product back may not be necessary. We will tell you whether a return is required and provide instructions, especially for perishable food.

If we require the product to be returned, the customer pays return-shipping costs. Do not ship any product back without our prior instructions. A request does not automatically guarantee a refund or replacement.