Shipping policy

Frozen orders: Monday dispatch

Place your frozen-food order by Monday at 7:00am Central Time for that Monday's shipment. Orders placed after the cutoff are scheduled for the following Monday.

Frozen orders ship in insulated packaging with ice packs using next-day air service. Next-day arrival is an estimate, not a guarantee. Once an order leaves our building, transit and delivery timing are handled by the carrier. Contact us if a shipment is delayed or has a problem.

Destinations and shipping costs

We ship to all 50 U.S. states. Shipping rates depend on your items and destination. Review the available shipping options and final rate at checkout before paying.

Seasonings and pantry orders

Pantry-only orders are scheduled to ship the day after ordering, via USPS only. USPS transit time is separate from the dispatch date, and delivery dates are estimates.

Mixed frozen and pantry orders

Whether items ship together or separately depends on the size of your order. If you need to know how your order will be packed or dispatched, contact us before ordering.

Delivery problems

If your order arrives late, damaged, or thawed, contact coonass.seafood@gmail.com within 5 days of delivery. Include your order number, a description of the problem, and a picture of the product. For a package that has not arrived, contact us with your order number and tracking details.

We review each issue and product to determine whether a refund or replacement is appropriate. See our refund policy for return requests and return-shipping details.